Technical Support Manager - Missouri

​Locke44 are proud to be partnering with an exciting Cybersecurity startup. They are revolutionizing the Data Security space with plans to scale going into 2025.

We are seeking a skilled and dedicatedTechnical Support Managerto lead and manage a growing technical support team, ensuring top-tier service delivery and customer satisfaction. This role is ideal for someone with a strong technical background, excellent leadership abilities, and a passion for problem-solving. You will oversee support operations, mentor your team, and develop processes to ensure efficient resolution of customer issues.

Qualifications

• Proven experience (5+ years) in technical support, including at least 2 years in a managerial or leadership role.

• Experience with cybersecurity solutions would prove advantageous

• Exceptional leadership and interpersonal skills, with a track record of building and managing high-performing teams.

• Outstanding problem-solving and analytical abilities, with a customer-focused mindset.

• Proficiency in support ticketing systems, CRM tools, and analytics platforms (e.g., Zendesk, Salesforce, Freshdesk, etc.).

• Excellent communication skills, both written and verbal, with the ability to simplify complex technical concepts for a variety of audiences.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).