Customer Success Manager - East Coast

​Locke44 are proud to be hiring for this rapidly growing cyber security start-up in the AI & cyber security space.. They boast a truly exciting unique platform, a first for the industry.

We are looking to hire a Customer Success Manager to help grow out the service. This will suit an individual with start-up experience in a boom market, ideally based East Coast US.

• Manage the entire post-sales journey including all CS activities through readiness for renewal.

• Ensure rapid and robust adoption of our solution by the customer, including understanding their data and practices well enough to always lead them to the next value/benefit they can achieve with the platform.

• Develop and maintain long-term relationships with stakeholders in your account portfolio.

• Develop success plans for customers that outline their critical success factors, metrics for success, and provide recommendations.

• Prioritize and drive resolution on escalated customer issues.

• Identify expansion and upsell opportunities as part of continued engagement.

• Collaborate actively with Product Management, Engineering, Sales, Solution Architecture, Marketing, and other internal teams.

• Bring the voice of the customer to the Product Manager, Engineering, and Marketing to deliver the best-in-class customer experience for your portfolio. Measure, report and analyze account health, playbook progress, account sentiment to optimize the customer journey continuously through innovative practices focused on driving adoption, retention, and expansion.